Preverco Hardwood Floor Information

30-year exceptional warranty

The purpose of this section is to list important points related to our warranty. We suggest you download the PDF version of our brochure Warranty, Installation, Maintenance in order to obtain all pertinent information.

1. If you have any doubts concerning the quality of the merchandise, do not install the floor.

The installer and/or the owner assume final inspection responsibility for product quality. All flooring should be inspected prior to installation. Carefully examine flooring for color, grade, finish, and general quality before installing it.

2. Hardwood is a product of nature.

Preverco Inc. controls all the steps involved in the production of its prefinished hardwood floors from kiln drying to finishing. As hardwood is a product of nature, it is not perfect. Industry standards allow a tolerance in quality variation not exceeding 5% of the total quantity purchased. Preverco Inc. will replace any material in excess of this 5% tolerance (excluding labor costs and shipping fees).

3. Preverco now accepts O.S.B. sub floors

Make sure to download the PDF of our new Warranty, Installation, and Maintenance brochure available on this site to know more about the new instructions and guidelines related to the installation of hardwood floors over O.S.B. sub floors.

4. Your presence during installation is crucial.

If you decide to hire an installer who will install your hardwood floor without your supervision, it is your responsibility to ensure the good judgment of the installer. The installer should be selective when assessing the quality of the wood and grading, and when arranging floorboards according to the natural color variations of the species selected. If you are present during the installation of your floor, you can ask your installer to place boards in areas that are less visible and according to your taste. Preverco Inc. cannot be held responsible for any unpleasant surprise resulting from the installer’s lack of judgment.

5. Certain conditions apply to make your warranty valid.

The flooring must have been purchased through an authorized distributor. You must be the initial owner of the floor and have a copy of your proof of purchase. The floor must not have been installed in a basement, directly on a concrete floor, or in a room with a radiant heating system. All items commonly known as rustic/tavern, second quality, imperfect or non-standard are not covered by the warranty. These types of products are sold “as is.” Installation and maintenance recommendations must have been followed. Please consult our new brochure for the conditions that apply to your warranty.

6. You must send a written claim notice in order to put your warranty to use.

Send a claim notice to Preverco Inc. within 30 years following the purchase, with a copy of the original receipt. When a claim is received, Preverco Inc. will inspect the product within 30 days. During this period any attempt to repair, replace or refinish the floor will void the warranty.